Queues and downtime
Without arrival slots, trucks overlap, the yard becomes congested and your team spends hours coordinating arrivals by phone.
Appointments and docks
Nothing enters without being cross-checked, verified and recorded
Plan arrivals, assign docks and record each loading and unloading operation. From chaos to an orderly and traceable flow.
The problem
The entry and exit of trucks brings together your two biggest problems
Trucks arrive whenever they want, the yard becomes congested and an unidentified driver waits beside finished product. Whether you unload at a dock, in the yard or at a gate, the queues and risk have the same cause: no control over who enters, when they arrive or what they bring.
The most vulnerable point, unwatched
The loading area is where product enters and leaves. An unverified driver, an unchecked seal or an unscheduled delivery is exactly what a Food Defense auditor looks for.
Zero traceability of reception
Who received the 06:00 truck? Was the seal checked? Did it match the delivery note? Without a record, there is no answer or evidence.
How it works
From carrier booking to the report you give the auditor
A single platform covers all three phases of each input and output: plan, verify and demonstrate.
Each transport arrives with its assigned time
Carriers book a slot from a link, with no calls or app. You approve or reschedule it, preventing the yard from becoming congested.
06:00Vega Dairy
08:30Free
09:00RM Meats
11:00Free
New reservation South Packaging 10:30 slot · Dock 2 Confirmed
Reservation link
Suppliers and carriers request a slot from a web link, without installing anything.
Approve or reschedule
You confirm, move or reject each request in one click.
Confirmed window
Each carrier receives an arrival window and unloading point.
Compliance
Connect accesses, forms and docks
Dock management does more than prepare you for an audit: it saves money every day. When trucks arrive on time, the yard stays clear, your team does not lose a shift coordinating arrivals and carriers do not charge waiting fees.
People and physical access
The operational layer
What does it require?
Staff, visitors, contractors and carriers in a single record.
SentyHub can support
Yes. Drivers registered at the dock are linked to access control, giving you one view of everyone entering the plant: staff, visitors, contractors and carriers.
Recurring controls and reviews
Appointments and docks
What does it require?
Plan arrivals, assign docks and record each loading and unloading operation. From chaos to an orderly and traceable flow.
SentyHub can support
SentyHub helps teams carry out recurring controls consistently and preserve clear, traceable evidence.
Review the evidence
Traceable evidence
What does it require?
SentyHub helps teams carry out recurring controls consistently and preserve clear, traceable evidence.
SentyHub can support
SentyHub helps teams carry out recurring controls consistently and preserve clear, traceable evidence.
SentyHub supports the operational execution and documentation of selected controls. It does not provide certification or legal advice.
Efficiency and ROI
Less queues also means less costs
Dock management does more than prepare you for an audit: it saves money every day. When trucks arrive on time, the yard stays clear, your team does not lose a shift coordinating arrivals and carriers do not charge waiting fees.
Less waiting time
Balanced slots prevent five trucks from arriving at the same time.
Less manual coordination
Your team stops managing the yard by phone and walkie.
Fewer billable delays
Carriers arrive and depart within their time window, without costly waits.
Implementation
How it works
Frequently asked questions
Appointments and docks
Does dock management count for food defense certification?
Yes. Controlling access to reception, prior notification of deliveries, checking against a delivery schedule and verifying seals are food defense measures included in IFS Food v8 (clause 4.21) and in the official guides. A traceable appointment and docking system is the evidence that the auditor checks.
What if my carriers don't book the appointment?
You make it easier than a call: they book from a web link, without an app or registration, and receive their confirmed slot instantly. And anyone who arrives without an appointment does not break the system: they are automatically marked as an unscheduled delivery to be held and verified before entering, and the driver can complete the registration on the spot by scanning the QR code at the entrance, or the person at the checkpoint registers them manually. Adoption does not depend on everyone collaborating from day one.
What happens if a truck arrives without an appointment?
The system automatically marks it as an unscheduled delivery, the signal to retain it outside the premises and verify it before granting access, as recommended by the food defense plan. To regularize it at the moment, a QR code at the entrance allows the driver to complete the registration from their mobile phone, or the person at the checkpoint registers it manually. Nothing enters without being registered.
Do carriers need to install an app?
No. They reserve their slot from a web link, without installing anything. They receive their confirmation and arrival window directly.
Does SentyHub verify seals automatically?
The system guides verification: it checks the seal number against the delivery note and records an incident if the seal is missing or does not match. The result is timestamped and, with Event Video Trace, linked to a video of the check.
Is it integrated with the general access control of the plant?
Yes. Drivers registered at the dock are linked to access control, giving you one view of everyone entering the plant: staff, visitors, contractors and carriers.
The platform does not end here
Turn the entrance and exit of trucks into the safest point of your plant
We see your reception and show you how it would look on SentyHub. 20 minutes, no obligation.